Terms of Service (User Agreement)

0. Definitions

• “Service” means the sunni.ai website, applications, and related services we provide.
• “User Content” means any content you submit to the Service (including prompts).
• “Output” means content generated by the Service in response to your prompts.
• “Tokens” are metered units of Service usage that represent the amount of processing performed when you submit content (such as prompts) and receive outputs. Tokens are typically consumed based on factors such as the length and complexity of your inputs and the length of the outputs generated. Tokens are an internal accounting unit used to measure and limit usage of the Service; they are not legal tender, do not constitute stored value, and have no cash value outside the Service.

1. Acceptance of These Terms

By creating an account, accessing, or using the Service, you agree to these Terms. If you do not agree, do not use the Service. We may modify these Terms from time to time. If changes are material and notice is required by law, we will provide notice with the shortest notice period permitted. If notice is not required, changes are effective upon posting.

2. Eligibility (18+ Only)

You must be at least 18 years old to use the Service. By using the Service, you represent and warrant that you are 18+ and have the legal capacity to enter into these Terms.

3. Accounts, Registration, and Security

3.1 Account Information

You must provide accurate and complete information, and keep it up to date. Identity is email-based.

3.2 Security

You are responsible for safeguarding your password and all activity under your account. Notify us immediately if you suspect unauthorized access.

3.3 No Account Sharing

Accounts are for single-user use. You may not share an account or credentials with others. If we determine account sharing is occurring, we may suspend or terminate accounts.

4. Description of the Service

The Service provides monetized experiences including Guidance, Motivation, and Teaching. The Service is intended as an informational support, educational, and entertainment tool. We may add, remove, or modify features and content at any time.

4.1 AI-Generated Content Disclosure

The Service uses artificial intelligence and large language model (AI/LLM) technology to generate Outputs. All Outputs are AI-generated and may contain errors, inaccuracies, omissions, or biases. AI-generated content does not reflect the views or opinions of Sanad and should not be treated as authoritative. You are responsible for evaluating and verifying any Output before relying on it.

5. Religious Guidance Disclaimer and Limits of Reliance

5.1 Not a Fatwa Service; Verify When Needed

The Service is not a substitute for a qualified scholar, imam, or other religious authority. Content and outputs may reflect general informational perspectives and may not account for differences of opinion across schools of thought or your local circumstances. For matters that are complex, disputed, high-stakes, or deeply personal, you should verify with qualified scholars and trusted authorities.

5.2 No Professional Advice; No Reliance for Material Decisions

The Service is not professional advice (including legal, medical, mental health, financial, or other professional services). Do not make material decisions solely based on outputs from the Service. For any material decision, you should seek appropriate professional advice.

5.3 Safety: No Self-Harm or Harm to Others

The Service is not for emergencies. If you are in crisis, may harm yourself, or may harm others, seek immediate help from local emergency services or appropriate crisis resources. You agree not to use the Service to encourage or plan self-harm, violence, or wrongdoing.

6. Free Queries; Subscriptions; Tokens

6.1 Free Queries (Discretionary)

New email accounts may receive up to two (2) free queries, at our discretion. We may suspend or discontinue free queries at any time, including in cases of abuse.

6.2 Subscriptions

After free queries are used (or if free queries are suspended), continued use requires a paid subscription. We offer monthly recurring subscriptions and annual recurring subscriptions that renew until cancelled.

6.3 Tokens (Usage Units)

Tokens are metered units of Service usage used to measure and limit consumption of the Service and may be consumed based on the length/complexity of your inputs and the length of outputs. Tokens are an internal accounting unit, are not legal tender, do not constitute stored value, and have no cash value outside the Service.

6.4 Allotment Ceiling and Resets

Subscriptions include a monthly allotment of Tokens (a ceiling). The subscription allotment resets each billing period.

6.5 Additional Token Purchases

If you exceed your subscription ceiling, you may purchase additional Tokens. Purchased incremental Tokens roll over to the next period while you remain subscribed.

6.6 Cancellation and End-of-Period Access; Token Expiration

If you cancel, your subscription remains active until the end of the current billing period. After cancellation, all remaining subscription-allotted Tokens and any purchased incremental Tokens may be used only until the end of the then-current paid billing period. Once that billing period ends, any unused Tokens expire and are no longer available, unless otherwise required by applicable law.

6.7 Billing Descriptor

Charges may appear on your payment method statement as “Sanad Advisory Solutions” and may reference “sunni.ai.”

6.8 No Refunds

All fees are non-refundable to the maximum extent permitted by law, including for partially used periods or unused Tokens, unless required by applicable law.

6.9 Taxes (Including EU/UK VAT)

Prices may exclude taxes unless stated otherwise. Where applicable, we may calculate and collect taxes (including VAT in the EU/UK) at checkout.

7. Acceptable Use (Community Guidelines)

You agree not to use the Service to:

• threaten, incite, or promote violence; encourage self-harm;
• harass, bully, or engage in hate or discriminatory conduct;
• sexually exploit or endanger minors or others;
• commit fraud, impersonation, or deception;
• doxx or share personal data of others without authorization;
• engage in illegal activities or solicit unlawful conduct;
• attempt to hack, scrape, reverse engineer, disrupt, overload, or bypass protections of the Service;
• upload or submit content that infringes intellectual property or privacy rights of others.

We may restrict or remove content, and suspend or terminate accounts for violations.

8. Anti-Abuse and Fraud Prevention

We may use reasonable measures to detect abuse, including signals such as account creation patterns, device and network indicators, and usage behavior. We may suspend access, restrict free queries, or terminate accounts that we reasonably believe are engaging in abuse.

9. Content You Submit; History; License

9.1 Your Content

You may submit User Content to the Service. You are responsible for your User Content.

9.2 Sensitive Information (Discouraged)

Do not submit sensitive information you do not want processed by the Service. If you submit sensitive information, you do so at your own risk.

9.3 License to Operate the Service

You grant us a worldwide, non-exclusive license to host, store, reproduce, process, and display User Content and Output as needed to provide the Service, maintain your account history, enforce these Terms, and operate the Service.

9.4 History

We store prompts and outputs so you can access your history and improve the Service as described in our Privacy Policy.

9.5 Use of Content for Service Improvement

We may use anonymized and aggregated User Content and Outputs to improve the quality, safety, and performance of the Service. You may opt out of this use at any time by contacting privacy@sunni.ai or using in-app controls where available.

EU/UK Users: If you are located in the EU or UK, your User Content and Outputs are not used for AI training or Service improvement by default. You may opt in to such use through your account settings.

All Other Users: Your User Content and Outputs may be used for Service improvement by default. You may opt out at any time as described above.

10. Intellectual Property

The Service, including software, design, trademarks, logos, and content we provide, is owned by Sanad or our licensors and protected by intellectual property laws. You receive a limited, personal, non-transferable right to use the Service in accordance with these Terms.

11. Third-Party Services

The Service may integrate with third parties (e.g., payment processing, hosting, identity providers). Your use of third-party services may be subject to their terms. We are not responsible for third-party services.

12. Suspension and Termination

We may suspend or terminate your access immediately for severe harms, including: threats, violence, self-harm encouragement, hate/harassment, sexual exploitation, fraud, doxxing, illegal activity, or attempts to hack/scrape/disrupt the Service. For minor issues, we may provide warnings at our discretion.

12.1 Appeals

You may appeal an account action by contacting support@sunni.ai. We will acknowledge your appeal within seven (7) business days and resolve it within thirty (30) calendar days of receipt.

13. Account Deletion and Data Retention

You can delete your account through in-app controls. After account closure, we retain certain data for limited periods as described in our Privacy Policy, including for security, legal compliance, and recordkeeping.

14. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES TO THE MAXIMUM EXTENT PERMITTED BY LAW, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT OUTPUTS ARE ACCURATE, COMPLETE, OR ERROR-FREE. ALL OUTPUTS ARE AI-GENERATED AND MAY CONTAIN INACCURACIES, HALLUCINATIONS, OR BIASES.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SANAD AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow certain limitations; in such cases, limitations apply to the fullest extent permitted.

16. Indemnification

You agree to indemnify and hold harmless Sanad from claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising from your use of the Service, your User Content, or your violation of these Terms.

17. Dispute Resolution; Arbitration; Class Action Waiver (US Default)

17.1 Governing Law and Venue

These Terms are governed by the laws of the State of Wyoming, without regard to conflict of laws principles.

17.2 Mandatory Arbitration (Where Permitted)

Except where prohibited by law, any dispute arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by an arbitration provider mutually agreed by the parties.

17.3 Fees

Each party is responsible for its own arbitration filing fees and costs unless applicable law requires otherwise or the arbitrator awards fees consistent with applicable law.

17.4 Class Action Waiver

To the maximum extent permitted by law, disputes will be brought only on an individual basis, and not as a class, consolidated, or representative action.

18. EU/UK Users — Additional Terms

If you are a consumer located in the EU or the UK, the following applies:

1. Consumer Rights. Nothing in these Terms limits any mandatory consumer rights you may have under applicable EU/UK law.
2. Digital Services / Right of Withdrawal. Where applicable, if you purchase a subscription and request immediate access to the Service, you acknowledge that the Service begins immediately and you consent to immediate performance.
3. Arbitration / Class Waiver. Arbitration and class action waiver provisions apply only to the extent permitted by applicable law in your jurisdiction.
4. AI Training Opt-Out by Default. EU/UK users are opted out of AI training and Service improvement use of User Content by default. You may opt in through your account settings.

19. Indonesian Users — Additional Terms

If you are located in Indonesia, the following applies:

1. Applicable Law. Your use of the Service is subject to applicable Indonesian law, including Law No. 27 of 2022 on Personal Data Protection (UU PDP).
2. Sensitive Personal Data and Explicit Consent. The Service processes data that qualifies as specific personal data under UU PDP, including information about your religious beliefs, preferences, and practices. We collect and process this data only with your explicit consent.
3. Cross-Border Data Transfers. Your data is transferred to and processed in the United States and other countries where our service providers operate.
4. Data Subject Rights. You have rights under UU PDP including the right to access, correct, delete, and restrict processing of your personal data.
5. Dispute Resolution. The arbitration and class action waiver provisions apply only to the extent permitted under applicable Indonesian law.

20. Malaysian Users — Additional Terms

If you are located in Malaysia, the following applies:

1. Applicable Law. Your use of the Service is subject to applicable Malaysian law, including the Personal Data Protection Act 2010 (Act 709) (PDPA).
2. Sensitive Personal Data and Explicit Consent. The Service processes data that qualifies as sensitive personal data under the PDPA, including information about your religious beliefs and practices. We collect and process this data only with your explicit consent.
3. Cross-Border Data Transfers. Your data is transferred to and processed in the United States and other countries where our service providers operate.
4. Data Subject Rights. You have rights under the PDPA including the right to access and correct your personal data.
5. Dispute Resolution. The arbitration and class action waiver provisions apply only to the extent permitted under applicable Malaysian law.

21. Force Majeure and Service Interruptions

We are not liable for any failure or delay in performing our obligations under these Terms to the extent caused by circumstances beyond our reasonable control, including but not limited to: natural disasters, acts of government, internet or telecommunications failures, power outages, acts of third-party service providers, cyberattacks, pandemics, or other force majeure events.

22. Changes to the Service or Terms

We may change or discontinue the Service at any time. We may update these Terms as described in Section 1.

23. Contact and Notices

• Legal matters & complaints: legal@sunni.ai
• Privacy inquiries: privacy@sunni.ai
• Technical support: support@sunni.ai
• General inquiries: hello@sunni.ai
• Phone: (307) 212-8433

Notices may be provided electronically unless applicable law requires otherwise.